Privacy Policy

Last Updated: May 20, 2026

At Urban Craze, we value your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, shop with us, or use our services.

Our store is powered by Shopify, which helps us provide a secure and smooth shopping experience.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Personal Details

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Payment Information

  • Debit/credit card details
  • Payment confirmation
  • Transaction details

Account Information

  • Username and password
  • Preferences and settings

Shopping Activity

  • Products viewed or added to cart/wishlist
  • Orders, returns, exchanges, or cancellations
  • Purchase history

Communication Information

  • Messages or inquiries you send to us

Device & Usage Information

  • IP address
  • Browser and device type
  • Network information
  • Website activity and interactions

How We Collect Information

We collect information in different ways:

  • Directly from you when you create an account, place an order, or contact us
  • Automatically through cookies and similar technologies when you use our website
  • From service providers who help us operate the store
  • From business partners or third parties

How We Use Your Information

We use your information to:

Provide Our Services

  • Process orders and payments
  • Deliver products
  • Manage your account
  • Handle returns and exchanges
  • Improve your shopping experience

Marketing & Advertising

  • Send promotional emails or messages
  • Show relevant ads and product recommendations

Security & Fraud Prevention

  • Protect accounts and transactions
  • Detect fraud or suspicious activity
  • Keep our services secure

Customer Support

  • Respond to your questions or requests
  • Provide assistance when needed

Legal Requirements

  • Follow applicable laws and regulations
  • Respond to legal requests if required

Sharing Your Information

We may share your information with:

  • Shopify and trusted service providers
  • Payment processors, shipping companies, and analytics providers
  • Marketing and advertising partners
  • Affiliates within our business group
  • Authorities if required by law

We may also share information during business transfers such as mergers or acquisitions.

Shopify Services

Our website is hosted by Shopify. Shopify may collect and process information to improve services, security, and personalized experiences.

To learn more, please visit Shopify’s Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from individuals under the legal age in their region.

If you believe a child has provided personal information, please contact us so we can remove it.

Data Security & Retention

We take reasonable steps to protect your information, but no method of online transmission or storage is completely secure.

We keep your information only as long as necessary for:

  • Providing services
  • Legal compliance
  • Resolving disputes
  • Enforcing policies

Your Rights

Depending on your location, you may have rights such as:

  • Accessing your personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of your information
  • Receiving a copy of your data
  • Opting out of marketing communications

You can unsubscribe from promotional emails anytime using the unsubscribe link.

Complaints

If you have concerns about how we use your information, please contact us. You may also have the right to contact your local data protection authority.

International Data Transfers

Your information may be stored or processed outside your country. When required, we use appropriate legal safeguards to protect your data during international transfers.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Email: